Very tasty food. Choice of set menu dishes was great and it tasted great.

very nice service and food！Calamari is the best！

Lovely little venue let down by the poor food and service

The blonde woman that I assume is the host totally ruined my experience. She was rude in her manner, short with us and made it very difficult for us to pay separately for the meal we had. She looked me up and down and kept whispering some comments to the male that was standing next to her. Front of house is clearly not for her as the birthday experience we had with the waiter upstairs was totally disregarded after how we were treated by her!

Follow up!

We were genuinely shocked to read your response, as it appears you’ve confused us with another group entirely. We did not argue about charges, demand compensation, or behave in the way you described. Your account of our visit is completely inaccurate. Seems like the response is fake to mislead the customers- please check other responses!

What’s even more upsetting is the tone and manner in which you’ve chosen to speak to paying customers. Rather than addressing the actual concerns raised, you’ve chosen to publicly accuse us of dishonesty and effectively ban us from returning—based on a situation that never happened.

It’s deeply disappointing to be treated this way, and we’ll be letting others know about our experience. We would strongly advise anyone considering a visit to think twice.

P.S. it seems like you are the exact same woman that was so mean to me during the visit so no wonder you cannot take the criticism. I can reassure you, we were a group of 8 in early February so clearly you were highly dismissive to different customers you confused us with. Please stay away from this place as this is just ridiculous!

A warm and cozy Italian restaurant

Awful Quite simply an awful experience. 45 minute wait for 2 bowls of pasta and when the food did actually arrive it was frankly awful. A jar of supermarket own brand pasta sauce would have had more flavour. There seems to be a cast of thousands of waiting staff none of whom have a clue about how to serve customers. The mandatory service charge on the bill just adds insult to injury. Avoid at all costs

We had a great dining experience at this restaurant. The food was of high quality and the portions were generous. The service was excellent, especially from the waiter named himself 007—he was attentive , humours and friendly throughout. The value for money is impressive, making it a place I would definitely recommend to others. ...

Lobster pasta is amazing, both the taste and texture. Friendly service from the staffs as well: the waitress when we make orders, Ismail when we finish and pay, and another staff who took me upstairs and show me the Tudor structure of the house. ...

We really loved sitting outside Olivos. Bogdan particularly was so accommodating. We had our young baby and he set the table and went out of our way to make us feel comfortable. He was very responsive and attentive and excellent customer ...

16 of us came to Olivo after my son’s christening, and sat on a big table in a room of its own. We had the most wonderful lunch, eating delicious pasta, drinking chianti and chatting the Sunday away! I had the sausage and mushroom truffle ...

Would highly recommend! Bodgan was very attentive and very friendly. Lots of choice on the lunch set menu with large portions. Would recommend.

Very disappointing Where to start! Impressed upon arrival as warm Friday evening & lovely outdoor eating area. Greeted warmly and shown to our table but it went downhill from there. Restaurant was busy and we were shown our table on the 2nd floor. Menus provided and after a while we had to ask for drinks / wine menu, this theme carried on throughout the evening. Constantly having to attract the staff attention as they spent quite a lot of time chatting together rather than keep an eye on diners. Ordered mixed starters, have to say the calamari & olives were good, but the garlic bread was almost translucent and quite soggy. We ordered a mix of mains, mine being tortellini and tbh honest it was not only luke warm it had the texture of just being blasted in the microwave so like a congealed mess, The duck was supposed to be served with veg but literally a wilted leaf under the duck and a few new potatoes. The sauce with cherries made the dish edible. We ordered post dinner drinks coffees and whilst a couple of them came together we had to ask 3 times for the others which arrived some 20 mins later when we had finished ours. Didn’t complain at the time as we had been invited by family so didn’t want to spoil the evening. Very very disappointing and would not recommend after this experience but maybe if not so busy we might have a better experience but lots of lovely restaurants to try in Guildford so will give them a go.